Terms & Conditions
By placing an order on this website, you are agreeing to the below terms and conditions.
Orders & Cancellations
All order requests are subject to acceptance by Padella Ltd, and any of its personnel reserve the right, at our absolute discretion, to reject any order without giving any reason. In the event of rejection we will refund any payments in full. In this case, we will refund you the full amount within 5 days. Banks may take up to 5 more days to refund the amount to your card.
Once you have placed an order with us, and payment has been taken, we may not be able to cancel or amend your order. For any change or cancellation requests, you can email us at email@example.com, and we will do our best to change or refund your order, but we cannot guarantee it. If the product has already been dispatched at the time we read your email, a refund/ change will not be possible.
Payments & Prices
For all orders your credit or debit card will be billed at the same time as your order is processed.
All prices are stated inclusive of any applicable VAT. All delivery charges are set out in your order confirmation.
Padella Ltd will deliver “The Pasta Kit” to any address within the following London boroughs: Shoreditch, Clerkenwell, Islington.
We deliver with eco-friendly, pedal-powered delivery service PedalMe for a flat fee of £4.
We reserve the right to use a different delivery method without prior communication.
We will make every effort to communicate your delivery instructions to your delivery provider, but we cannot guarantee that delivery instructions will be followed.
We will do our best to ensure that your delivery arrives on time, but Padella cannot be held responsible if a delivery arrives late due to any circumstances that are outside of our control.
In the event of a delivery not being successful, please contact firstname.lastname@example.org. Customer’s must contact us within 48 hours of a scheduled delivery date in order to claim a refund. We will not be held liable for a non-delivery where we have not been informed within 48 hours of the scheduled delivery time.
If you change address, we will do our best to amend the delivery address with the delivery company, but cannot guarantee that such a change will be possible. In the event that you contact us at email@example.com after having paid for your order, and request a change of address, we will use our best endeavours to change the address with the delivery company, but where we are unsuccessful in doing so, you will not be eligibly for a refund or redelivery.
Returns & Refunds
Our pasta, sauces and garnishes are delivered in insulated packaging to ensure that they arrive in the right condition. If you have any concern about the temperature or freshness of the product at the delivery time, please contact us at firstname.lastname@example.org to let us know. If, at our sole discretion, we believe the food does not meet our standards of freshness, we will give you the choice of a free replacement on the next available order, or a refund. Please note that you will need to send us photos of the food on its arrival, and we will need to receive these within 48 hours of the delivery having arrived, in order to be eligible for either a replacement delivery or a refund. If we issue you with a refund, we will refund you the full amount within 5 days. Banks may take up to 5 more days to refund the amount to your card.
Damage to Packaging
If the packaging is damaged, and you feel that the food has been compromised as a result, please contact us at email@example.com and we will arrange either a replacement on the next available order, or a refund. Please note that you will need to send us photos of the damaged packaging on its arrival, and we will need to receive these within 48 hours of the delivery having arrived, in order to be eligible for either a replacement delivery or a refund. If we issue you with a refund, we will refund you the full amount within 5 days. Banks may take up to 5 more days to refund the amount to your card.
Circumstances beyond our Control
Padella Ltd will not be held responsible for failure to deliver if prevented by any of the below events:
- Adverse Weather Conditions where the delivery company is unable to deliver on time.
- Acts of God
- Outbreak of hostilities, riot, civil disturbance.
- Terrorist incident
- Act of government
- Any other circumstance beyond Padella Ltd’s control.
Where a failure to deliver is deemed to have been outside of our control, as in, but not limited to, the circumstances detailed above, we will not refund or offer redelivery.
Except where death or personal injury is caused by our negligence, our liability in connection with an order will not exceed the price paid for the order.
We respect your privacy, and will not give any of your private information to another party, except for the fulfilment of your delivery. We will not sell, distribute or otherwise profit from your personal information to third parties unless we have your explicit permission to do so, or are required to do so by law.
We are committed to ensuring your personal information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial processes to secure your information.
The security of your data is very important to us. With this in mind we will take all appropriate steps to protect your data. Access to your data is password-protected, and card payment information is held securely by our 3rd party payment providers.
You have the right to lodge complaints about the data processing activities carried out by Padella Ltd to the Information Commissioner’s Office – https://ico.org.uk/for-the-public/raising-concerns/